AMT’s Consulting Partners work as part of AMT to deliver valuable services to our regional manufacturers. Our client engagement process steps are:
1. MARKETING, SALES & CUSTOMER REQUIREMENTS DEFINITION
AMT cultivates relationships in the Southern Tier to identify opportunities to support small and mid-sized manufacturers. After a need is identified, AMT will contact the Consulting Partner to discuss the opportunity.
When applicable, AMT may provide an opportunity for a Consulting Partner to speak and present material, case-studies and other informational and promotional topics, and AMT welcomes an invitation by the Consulting Partner to provide the same opportunities when applicable.
2. PROPOSAL PREPARATION AND APPROVAL
AMT is responsible for contracting with the client and the Consulting Partner for a specific project, Consulting Partner activities may include:
- a project scoping meeting with the client,
- negotiating project cost and payments,
- creating and presenting a project proposal.
3. SERVICE DELIVERY AND EVALUATION
The Consulting Partner and AMT will conduct a project kickoff meeting with the client. The Consulting Partner will deliver services according to the contract and provide progress reports to AMT.
During the project, AMT will be responsible for macro project management to ensure that the project is on schedule, within budget and meets our quality expectations.
The Consulting Partner will bill AMT monthly and at the conclusion of satisfying all project requirements, including deliverables such as reports. AMT will process billing to the client and will pay the Consulting Partner per the contract between AMT and the Consulting Partner.
At the conclusion of the project, the client will be asked to complete a project evaluation form to determine:
- if they were satisfied with the services provided,
- whether the project added value to the company,
- and what type of positive impact do they anticipate from the project.
Also, AMT will meet with the Consulting Partner to complete project close-out activities, and discuss project challenges and successes, as well as possible client needs and future business opportunities.
5. CLIENT SURVEY
All projects are surveyed 6-9 months after they are completed to assess and measure the impact of the effort. The survey is conducted by an independent third-party provider contracted by NIST, our federal funder. Information to complete the survey will be reviewed during the project close-out meeting.
Feedback will be provided to the Consulting Partner from the project evaluation and client survey.