- Increased the customer base by 83 new customers
- Reduced lead-time by 40%
- Improved on-time delivery (OTD) by 80%
- Increased First Pass yield from 97% to 99%
- Implemented an ISO 9001 based quality management system
The Hilliard Corporation, located in Elmira, NY, was founded in 1905. It employs approximately 610 people at three manufacturing sites. Hilliard manufactures motion control products, oil filtration and reclaiming equipment, starters for industrial gas, diesel engines and gas turbines, and plate and frame filter presses used in the food and beverage industry.
Hilliard began an effort to maintain its competitive edge and be in position to grow successfully in the future, focusing on Lean Enterprise and Quality Management as the major elements of the improvement journey. Early in the process, Hilliard decided to seek outside help to act as its Lean and QMS mentor to encourage the organization, and to provide unbiased on-going advice and coaching.
Hilliard contracted AM&T to assist in these efforts, starting with Lean Enterprise. AM&T helped Hilliard layout a Lean roadmap and provided consulting support throughout the effort. AM&T provided training in Lean Enterprise Concepts for the workforce at the company’s facility. The training combined lecture and hands-on manufacturing simulation to illustrate the impacts of implementing Lean concepts on a simple manufacturing process. Additional training and event facilitation was provided in Value Stream Mapping (VSM), which was used to map out Hilliard’s primary value streams. Rapid Improvement Events and other workshops were conducted over an eighteen month period to address specific issues and non-value added activities.
In addition, AM&T applied ISO 9001 expertise to guide Hilliard in preparing compliant Quality Management System documentation. AM&T reviewed its existing QMS documentation for ISO compliance and provided detailed feedback regarding changes necessary to meet the ISO requirements. Hilliard incorporated AM&T’s feedback and was successfully assessed by an ANAB Registrar. The Hilliard Corporation received ISO 9001 certification in April 2013.